The printer server upgrade is in place but there are some remaining issues that will be addressed over the weekend.

First, the print-to-PDF (email) option is not working. NorthstAr and PolAris will show that they have sent your print job to email but the email will not arrive. This is a known issue and it will be resolved ASAP.

Second, there is a problem when trying to print both copies of an invoice at the same time. Again, NorthstAr and PolAris will show that “B”oth copies are requested, but the printout will not happen. As a temporary workaround, you can print the Internal and Customer copies separately.

If these two issues cannot be resolved for Monday, we will fall back on the old server until the problems can be fixed.

I apologize for the inconvenience.

In an attempt to solve a printing problem that has affected some of our clients over the past few weeks, we are replacing the hardware and software that drives our print (and email) server.

The same box handles both responsibilities, and it has performed fairly well since approximately 2004 when it was installed.

The email server software will not be changing much, and the upgrade will probably have minimal impact.

On the printing side, we’re moving from DocForm version 3.5 to DocForm version 5.1. The hardware upgrade may also improve performance, as we’re moving from an older machine with limited speed and capability to an Intel Core-2 Duo 2.5GHz CPU and 2GB of RAM.