It seems that the original intermittent printing problems that the recent server upgrade was intended to fix, are still with us.

The problem that some customers have reported is that print jobs get interupted so that only part of the job is printed — for multi-page jobs, only some pages are printed, for single-page jobs, only part of the page is printed. Then the print job is re-sent, and can be re-sent over and over until it gets through completely.

Initially the problem was only reported at one location, and I believed this to be an internet/communications problem. However when a second client reported the problem, I then suspected it was due to a problem with the printer server itself (hence the upgrade).

With the server eliminated as the source of the trouble though, I am again looking at communications/internet issues as the cause. The intermittent nature of the problem unfortunately makes this a very difficult one to diagnose – some print jobs seem to work, while others do not.

If anyone experiences the problems I have described here, please email as much of the following information as you can:

• What time exactly did you notice the problem?
• What exactly were you printing (i.e. invoice, purchase order, etc.)?
• How many pages were you expecting?
• If you had a hold entry number, what was it?

As I said, the intermittent nature of this problem is making it incredibly difficult to pin down. The more information and the more details that can be compiled, the sooner we will be able to find and fix it.

I am attempting to work with our ISP (Allstream) but for their engineers to help we really need detailed information.