Allstream monitored the T-1 connection throughout the day yesterday then ran their intensive tests last night between 8pm and 11pm.
When I got the report from them this morning they have changed their story about the fault being with their equipment, they are now saying that it’s a problem on Maksystems’ network.

Essentially the setup is that their router is plugged into a device called a ‘switch’ which then connects to all the servers here.  What they are saying is that the problem is probably with our switch hardware.  I’m not entirely convinced because the problem could still be with their router.

Nonetheless I am taking steps here to further isolate things, and will replace the ‘switch’ device at the earliest opportunity.  After that if the problem continues to occur that will leave only their router as the culprit and I will demand that they replace it.  Until I can prove that it’s not our switch, they won’t do anything.

So unfortunately I can’t state that the problem is resolved yet.  All I can do is ask that you all continue to report any ongoing problems to me, with as much detail as possible.

I will replace the switch around noon today which will result in about 5 minutes of downtime.