More Network Troubleshooting

Technicians from Allstream have continued to monitor our T1 connection and router, and have noticed some more inconsitencies on the T1 circuit. (That is their side of the system, external to our internal network here.)

At 21:00 (9pm) tonight they will be taking the T1 offline for one hour to conduct further in-depth tests on it to try and isolate where the faults are coming from.

In the meantime, please continue to report any printing problems or unexpected NorthstAr / PolAris disconnections to me. I haven’t received any reports for the past day or two, but I don’t want to mistakenly think the problem is fixed if it’s just that people have stopped telling me they’re experiencing trouble.

I remain convinced that the problem is on Allstream’s side of the situation, but unfortunately it means we’re working at their speed to fix it rather than being something I can deal with directly myself.

I will continue to post updates as information is available.

Posted on 2009.04.16 14:11 by Violet